Returns & Warranty – SQUISHMALLOWSCA
At Squishmallowsca, we want you to feel completely secure when purchasing your new cuddly friend. If your plush toy doesn’t quite meet your expectations, our straightforward return and warranty policy ensures you’re taken care of.
Returns Policy
- 30-Day Happiness Guarantee – You can return your plush toy within 30 days of its arrival.
- Like New Condition – Items should be unused, in their original packaging, complete with all tags and any included accessories.
- Initiating a Return – Simply get in touch with our customer support team, providing your order details, to begin the return process.
- Receiving Your Refund – Once your return is received and approved, a refund will be credited back to your original payment method. Please note that shipping costs may not be refundable.
Warranty Coverage
We stand behind the quality of our plush toys with a 1-year limited warranty.
Our warranty covers:
- Defects in the materials or construction of your plush toy.
- Issues with the stitching, printing, or overall durability of the fabric.
What’s not covered:
- Everyday wear and tear, such as minor fading or slight pilling.
- Damage resulting from misuse, accidents, or unauthorized modifications.
- Damage caused by improper cleaning or care.
How to Make a Claim
Contact our dedicated support team with your proof of purchase, accompanying photos, and a clear description of the problem you’re experiencing.
Potential warranty resolutions may include:
- A brand-new replacement plush toy.
- Professional repair of minor defects or helpful guidance.
- Referrals to local service providers for specialized assistance.
Need Assistance?
Our customer support team is always here to assist you. For any questions concerning returns, exchanges, or warranty claims related to your plush toy, please visit our page or call us at 229-775-2023.